Refund Policy

Refund Policy
Last Updated: 7th Jan 2026

1. Our Commitment to Customer Satisfaction

At SureMotors], we strive to ensure every customer is completely satisfied with their purchase. We understand that circumstances may change, and we have designed this refund policy to be fair, transparent, and straightforward.

2. General Refund Eligibility

To be eligible for a refund:

The refund request must be made within 14 calendar days from the date of purchase.
The vehicle must be returned in the exact same condition as when it was sold, with no additional mileage, damage, or alterations.
All original documentation, keys, and any included items (e.g., spare tire, manuals) must be returned.

3. Refund Process & Deduction

Upon a valid and approved refund request:

We will refund the full purchase price paid for the vehicle.
A fixed administrative fee of £50 will be deducted from the refunded amount. This fee covers the essential processing costs associated with reversing the sale, updating our records, and re-preparing the vehicle for inventory.
The customer is responsible for any costs related to returning the vehicle to our premises.

4. Non-Refundable Situations

Please note that refunds cannot be issued in the following circumstances:

After the 14-day refund period has expired.
If the vehicle has been damaged, modified, or has exceeded a mileage allowance of 50 miles from the odometer reading at the time of sale.
For any separately purchased add-ons (e.g., extended warranties, servicing packages), which are governed by their own specific terms.

5. How to Request a Refund

To initiate a refund, please contact us within the eligibility period:

Phone: [Your Phone Number]
Email: [Your Email Address]
In Person: [Your Business Address]
Upon contact, we will provide you with a Refund Request Form and guide you through the return procedure.

6. Refund Timeline

Once the vehicle is returned and inspected, and provided all conditions are met:

Processing Time: Refunds will be processed within 5-7 business days from the completion of the inspection.
Receiving Your Refund: The net amount (purchase price minus the £50 administrative fee) will be issued using the original payment method. The time it takes for the funds to appear in your account may vary depending on your bank or card issuer.